Policy
Privacy Policy
Draft — not yet published. Last updated: [ADD DATE]
Recovery Medical Transportation Inc. ("Recovery Medical Transportation," "we," "us," or "our") respects the privacy of the individuals who visit this website and use our booking form. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
When you submit a transportation request, we collect information necessary to arrange your ride, including passenger and contact names, phone numbers, email address, pickup and destination addresses, scheduling details, mobility equipment and assistance needs, and any notes you choose to provide. We intentionally do not ask for diagnoses, insurance member IDs, Social Security numbers, or detailed medical history, and we ask that you not include this information in free-text fields.
We also automatically collect limited technical information when you visit our website, such as general browser and device information, through privacy-conscious analytics that do not receive names, contact details, addresses, or booking notes.
How We Use Information
We use the information you provide to review and respond to transportation requests, coordinate rides, communicate with you about your booking, process deposit payments through Stripe's hosted checkout, and maintain records of our services. We may also use contact information to follow up about a request or share updates related to our services.
How We Share Information
We share booking information with our dispatch and driving staff as needed to provide transportation services. We use third-party service providers to operate this website and process bookings, including hosting providers, our transactional email provider, and Stripe for payment processing. These providers receive only the information necessary to perform their function. We do not sell personal information.
We may disclose information if required by law or to protect the safety of a passenger, our staff, or the public.
Data Retention
We retain booking records for as long as reasonably necessary to provide our services, maintain business records, and comply with legal obligations. [ADD SPECIFIC RETENTION PERIOD ONCE DETERMINED.]
Your Choices
You may contact us to ask about the information we hold about you, request corrections, or ask questions about how your information is used. Contact details are listed on our Contact page.
Security
We use reasonable administrative and technical safeguards to protect the information submitted through this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
This website and booking form are intended for use by adults arranging transportation for themselves or on behalf of another person. We do not knowingly collect information directly from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision.
Contact Us
Questions about this Privacy Policy can be directed to us using the information on our Contact page.