Policy
Cancellation & Refund Policy
Draft — not yet published. Last updated: [ADD DATE]
This policy explains how Recovery Medical Transportation Inc. handles cancellations, rescheduling, no-shows, and booking deposits. Specific timeframes and fees below are placeholders to be finalized by the business before publication.
Advance Cancellation
If you need to cancel a ride, please notify dispatch as far in advance as possible. Cancellations made at least [ADD ADVANCE WINDOW, e.g. "24 hours"] before the scheduled pickup time are not subject to a cancellation fee.
Late Cancellation
Cancellations made after the advance cancellation window described above may be subject to a late-cancellation fee of [ADD FEE OR PERCENTAGE OF DEPOSIT]. This helps us plan for other passengers who may need that vehicle and driver time.
No-Shows
If a driver arrives at the scheduled pickup location and time and is unable to complete the trip because the passenger is not available after a reasonable wait of [ADD WAIT TIME, e.g. "10 minutes"], this may be treated as a no-show. No-shows may be subject to a fee of [ADD FEE] and may affect the deposit described below.
Booking Deposits
Where a booking deposit is collected through Stripe's hosted checkout, it is applied toward the final cost of your transportation. Deposits are [ADD REFUNDABILITY TERMS — e.g., "fully refundable if cancelled within the advance cancellation window," "non-refundable after dispatch confirmation," etc.]. Refunds, when applicable, are processed back to the original payment method and may take [ADD PROCESSING TIME, e.g. "5–10 business days"] to appear on your statement.
Rescheduling
To reschedule a ride, contact dispatch as soon as possible. Rescheduling requests are subject to vehicle availability and are not guaranteed, particularly for requests made close to the original pickup time.
Weather and Operational Disruptions
Severe weather, road closures, or other operational disruptions outside our control may require us to reschedule or cancel a trip. In these situations, we will make reasonable efforts to notify you as early as possible, and cancellation fees will generally not apply.
Facility Discharge Delays
Hospital and rehabilitation facility discharges can be delayed for reasons outside anyone's control. We understand this and will work with you to adjust pickup timing where possible; please notify dispatch as soon as a delay is known.
How to Contact Dispatch
To cancel, reschedule, or ask questions about this policy, contact dispatch using the information on our Contact page.